Don't Just Spot Top Performers,
Develop Them
Develop top performing agents in any use case
Deliver Exceptional Customer Service
Delight and retain your customers and improve your company's bottom line with Zenarate AI CoachTM. Your valuable customers are seeking superior phone, chat, and in person experiences to solve their toughest problems. Which means training customer service agents to deliver the best customer experiences is more important than ever.
The Zenarate Difference
- Improve your CSAT scores helping agents master soft skills, respond with accurate answers and correct information, and deliver first call resolution
- New hires develop confidence before taking their first call
- Tenured agents learn new skills and close their proficiency gaps
“Customer satisfaction improved 32% after our agents mastered our best practices through our Zenarate AI Coach”
– Head of Customer Service
“Our collectors accomplish proficiency much faster, with no embarrassment or reason to worry in their safe practice setting. They can move at their own pace to master any call flow.”
Scott O'Donnell
Chief Business Development Officer, ARS
Support Your Collectors
Improve collector performance. Collections jobs are more challenging than ever with automation leaving collectors with the toughest problems to solve. Train your collectors the way humans learn best: by practicing, solving problems, making mistakes, and building confidence.
The Zenarate Difference
- Faster speed to proficiency through immersive active learning
- Lower attrition by reducing collector compliance anxiety
- Higher customer satisfaction and RPC conversion rates through soft skill mastery
Join Holly Kerns Gagnard, VP of Customer Success at Zenarate as she discusses how you can use Zenarate AI CoachTM to solve common training challenges for collectors. Learn how AI CoachTM helps your collectors master best and required practices and deliver measurable outcomes.
Enhance Your Fraud Protection
Spot and resolve fraud with Zenarate AI CoachTM. Digital transformation has brought an increase in data breaches for customers and companies alike. Zenarate AI CoachTM gives fraud agents the ability to reduce risk while increasing customer loyalty.
The Zenarate Difference
- Improve fraud recognition during customer interactions
- Improve customer loyalty and retention reassuring your customers and solving their problems
- Reduce your fraud cost delivering first call resolution
“Zenarate guided us to build the stories in as effective a manner as possible. And then the speed of turn around when we would deliver content or submit ideas or materials was very impressive.”
James Unger, Sr. Manager of Global Training, Western Union
“Zenarate is an integral piece of our training program, allowing our team members to hone their skills through AI.”
Shantel McQuaid, VP of Talent Development, ERC
Provide Engaging Face-to-Face Interactions at Banking Centers
Deliver better customer experiences in your banking centers, customer service & sales sites, and in virtual meetings with customers appreciating your warm inviting face-to-face interactions and loving your brand.
The Zenarate Difference
- Demonstrate friendly body language
- Spot and react to verbal queues
- Project confidence and enthusiasm solving problems and exceeding customer expectations
Develop a Winning Sales Teams
Meet rising customer demands while delivering exceptional customer experiences during sales engagements. Zenarate AI CoachTM gives sales teams a better way to develop top performing agents.
The Zenarate Difference
- Develop top performing sales reps overcoming objections, winning competitor rebuttals, and nailing feature pitches
- Immerse new hires and underperforming reps in random challenging scenarios forcing them to think on their feet
- Increase conversion rates with sales reps deploying negotiating best practices, mastering soft skills, and winning the moment
“Sales improved 32% after our agents mastered service to sales best practices”
– Head of Sales