Develop Top Performing Collectors Through Simulation Training
Zenarate AI CoachTM Simulation Training for Collectors immerses collectors in life-like Conversation, Screen, and Chat Simulations to master high-impact topics they will face with live customers.
Collections leaders use AI CoachTM to improve their RPC Conversion Rate and Fortress Compliance
Collectors role-play with their personal unbiased AI CoachTM to master high-impact call types they will face with live customers
Overcome Early Objections
Collectors master scenarios such as ...
- Busy Now
- Not My Responsibility
- Nothing to Talk About
Master Payment Negotiation
Collectors master scenarios such as ...
- Determine RFD
- Identify Income Sources
- Create Payment Solution
Fortress Compliance
Collectors master scenarios such as ...
- Authenticate & Build Rapport
- QA Disclosure & Mini Miranda
- Approved Benefits of Paying
Agents Master Critical Skills While Role-Playing with Their AI CoachTM
What our Collections clients are saying about their Zenarate AI CoachTM
“Our collectors accomplish proficiency much faster, with no embarrassment or reason to worry in their safe practice setting.”
Scott O’Donnell
“Zenarate AI CoachTM has been excellent for our team. We’ve deployed it across four contact centers!”
Tom Nusspickel
"Being able to have our agents practice live call scenarios to gain confidence and speed to proficiency has been invaluable to our Training"
Rob Griffis
Industry Leading 79 Languages
Globally distributed teams train in their native languages to deliver a superior customer experience, ultimately improving CSAT scores and call outcomes
Agents Engage with Their Personal Unbiased AI CoachTM from Home or Office with No IT Integration
The only IT requirements are a Chrome or Edge browser and a headset!
Primary AI CoachTM Use Cases
Pre-Hire Screening
Hiring managers hear candidates in action before they hire
New Hire Training
Develop confident prepared new hire agents before they speak with live customers
Live Agent Upskilling
Close live agent call type and skill gaps
How Does Training Work with
AI CoachTM Call Simulator?
Roleplay in Natural Language
Agents roleplay with their personal unbiased Zenarate AI CoachTM on high-impact conversation, software, and chat scenarios they will face with live customers.
Develop Call Skill Proficiency
Agents receive tone, soft skills, and best & required practice call skill coaching during or after their roleplay.
Deliver Superior Customer Experiences
Agents deliver consistent superior customer experiences and performance.
Easy-to-Deploy
- No personal or account information
- No IT integration for test or enterprise rollout
- Choose Self-Serve or Full-Serve Simulation Builder