Insights, Research + News

Zenarate, the leading platform for human and AI agent performance, today announced it ranked No. 165 on the Deloitte Technology Fast 500™

TruGreen reduced onboarding time by 50%, saved over $3M, and improved new-hire performance with Zenarate’s AI simulation and coaching platform.

One of Canada’s leading financial institutions set out to reimagine how its people learn and perform.

The biggest contact center challenges haven’t changed. Customers still want empathy, personalization, and fast resolution. What has changed is how leaders can address them.

The 2025 CCW Digital Market Study, developed with insights from industry leaders, explores how contact centers are adapting to digital transformation, balancing AI-powered self-service with human expertise, and redefining service standards to meet rising customer expectations.

Spirit Airlines is well known for affordable options for travelers. Known for its low fares and expansive network across the U.S., Latin America, and the Caribbean, Spirit is deeply committed to delivering exceptional service at every touchpoint.

Zenarate Performance Analyzer gives leaders a clear view into every customer interaction — transforming conversations into real-time, AI-powered insights.

Zenarate is honored to be recognized as a top AI Coaching & Learner Support tool in Training Industry’s 2025 Top Training Companies™ list for AI in Training.

See how Foundever transformed their BPO training outcomes using Zenarate's AI-powered simulation platform.

Discover how Ally Financial transformed their call center training and performance management using Zenarate's AI-powered coaching and analytics platform.