Webinar: How to Connect Practice to Front-Line Performance Improvement

Artificial intelligence (AI)-powered simulation has reshaped how organizations approach learning, but adoption alone doesn’t guarantee performance impact. This session explores how learning and development (L&D) teams can move beyond basic simulation adoption by aligning simulation data with skills taxonomies and front-line performance and KPIs. You’ll see how connecting practice to performance creates a continuous loop between learning, quality assurance (QA) and real-world outcomes across onboarding and continuous upskilling.

Rob Wright, chief product officer at Zenarate, will demo the full performance journey from live AI role-play to structured skills scoring and performance insights that analyze day-to-day activity. Attendees will also see how practice can be personalized at scale using AI-guided feedback and tutoring. The session challenges L&D leaders to reflect on the future of the function and how best to partner with operations and business counterparts.