BPO Training Revolution: Foundever Cut Training Time in Half with Zenarate

See how Foundever transformed their BPO training outcomes using Zenarate’s AI-powered simulation platform. Jaie Clark, Hiring and Learning Enablement Leader at Foundever, reveals the impressive results they’ve seen across 35+ client implementations.

Key Highlights:

• Strategic stakeholder engagement that drives organization-wide excitement and adoption
• Accelerated certification processes – reducing 14-day programs to just 7 days
• New agents outperforming tenured staff in customer satisfaction and handle time metrics
• 32% improvement in handle time performance within the first 30 days on the job
• Faster time-to-productivity with agents meeting goals in their first week

With Zenarate, BPO organizations can dramatically enhance their training effectiveness, enabling agents to excel faster and improving client satisfaction.