Develop Top Performing Fraud Agents Through Simulation Training
Zenarate AI CoachTM Simulation Training for Fraud Agents immerses agents in life-like Conversation, Screen, and Chat Simulations to master high-impact topics they will face with live customers.
Deliver Superior Customer Experiences
Agents role-play with their personal unbiased AI CoachTM to master high-impact fraud scenarios they will face with live customers
Account Take Over
Agents master scenarios such as ...
Clarifying Questions
Dispute Intake
Card Closure
ID Theft
Agents master scenarios such as ...
- Verify Identity
- Acknowledge With Empathy
- Offer Solution/Closure
Unauthorized Transaction
Agents master scenarios such as ...
- Verify Last Transaction
- Probe & Clarify
- Card Closure
Agents Master Critical Skills While Role-Playing with Their AI CoachTM
What our Clients are Saying About their Zenarate AI CoachTM
Industry Leading 79 Languages
Globally distributed teams train in their native languages to deliver a superior customer experience, ultimately improving CSAT scores and call outcomes
Agents Engage with Their Personal Unbiased AI CoachTM from Home or Office with No IT Integration
The only IT requirements are a Chrome or Edge browser and a headset!
Primary AI CoachTM Use Cases
Pre-Hire Screening
Hiring managers hear candidates in action before they hire
New Hire Training
Develop confident prepared new hire agents before they speak with live customers
Live Agent Upskilling
Close live agent call type and skill gaps
How Does Training Work with
AI CoachTM Call Simulator?
Roleplay in Natural Language
Agents roleplay with their personal unbiased Zenarate AI CoachTM on high-impact conversation, software, and chat scenarios they will face with live customers.
Develop Call Skill Proficiency
Agents receive tone, soft skills, and best & required practice call skill coaching during or after their roleplay.
Deliver Superior Customer Experiences
Agents deliver consistent superior customer experiences and performance.
Easy-to-Deploy
- No personal or account information
- No IT integration for test or enterprise rollout
- Choose Self-Serve or Full-Serve Simulation Builder