Develop Top Performing BPO Agents Through Simulation Training
Zenarate AI CoachTM Simulation Training for BPO Agents immerses agents in life-like Conversation, Screen, and Chat Simulations to master high-impact topics they will face with live customers.
BPOs Use AI Coach to Win New Clients
Take the keys to our diverse AI CoachTM platform and show your top prospects how you can scale confident top performing agents in any industry.
Financial Services
Life Sciences
Insurance
Telecommunications
Technology
HR Services
Retail
Travel
BPOs Use AI Coach to Expand Existing Client Share by Delivering Superior Customer Experiences & Performance
Agents role-play with their personal unbiased AI CoachTM to master high-impact call types they will face with live customers
Customer Service
Agents master call types such as ...
- Account Inquiries
- Late Fee Refund
- Password Reset
Customer Retention
Agents master call types such as ...
- Account Closure Request
- Reduced Interest Offer
- Promotional Offer
Collections
Collectors master call types such as ...
- Overcoming RFD Objections
- Setting up Autopay
- Settlement Offer
Fraud
Agents master call types such as ...
- Scam Victim
- Non-Authorized Transaction
- Filing a Claim
Sales
Agents master topics such as ...
- Identifying Pain Points
- Overcoming Objections
- Closing the Sale
Tech Support
Agents master call types such as ...
- Diagnosing the Problem
- Delivering the Proper Solution
- Closing the Inquiry
Agents Master Critical Skills While Role-Playing with Their AI CoachTM
What our BPO clients are saying about their Zenarate AI CoachTM
"One of the fastest, most effective ways to develop top-performing agents across use cases, from customer service and retention to collections and sales"
Sachin Pai
"Having deployed Zenarate in many different situations at our client we have seen a considerable jump in the learning curve of our team"
Apoorva Kansal
"Being able to have our agents practice live call scenarios to gain confidence and speed to proficiency has been invaluable to our Training"
Rob Griffis
Industry Leading 79 Languages
Globally distributed teams train in their native languages to deliver a superior customer experience, ultimately improving CSAT scores and call outcomes
Agents Engage with Their Personal Unbiased AI CoachTM from Home or Office with No IT Integration
The only IT requirements are a Chrome or Edge browser and a headset!
Primary AI CoachTM Use Cases
Pre-Hire Screening
Hiring managers hear candidates in action before they hire
New Hire Training
Develop confident prepared new hire agents before they speak with live customers
Live Agent Upskilling
Close live agent call type and skill gaps
How Does Training Work with
AI CoachTM Call Simulator?
Roleplay in Natural Language
Agents roleplay with their personal unbiased Zenarate AI CoachTM on high-impact conversation, software, and chat scenarios they will face with live customers.
Develop Call Skill Proficiency
Agents receive tone, soft skills, and best & required practice call skill coaching during or after their roleplay.
Deliver Superior Customer Experiences
Agents deliver consistent superior customer experiences and performance.
Contact Center & Training Leaders are Big Fans of Zenarate AI CoachTM
Easy-to-Deploy
- No personal or account information
- No IT integration for test or enterprise rollout
- Choose Self-Serve or Full-Serve Simulation Builder