ZENARATE ANALYZE
Integrated Performance Analysis that Automates Development Plans
Our AI-powered analysis tool ingests KPIs, conversation transcripts, and other data to identify which behaviors *actually* drive customer outcomes. It then analyzes team performance in order to automate ongoing upskilling experiences mapped to those behaviors.
Arm Managers with Insights on Team Skills + What to Coach
Automated QA + Predictive Scorecards
You can use Analyzer as a monthly performance analysis + upskilling automation tool *or* analyze 100% of employee calls to replace your full QA system. Either way, the insights gained help predict key metrics, such as sales closure, NPS, retention, data accuracy, and compliance.
Get Deeper Customer Insights
Use AI-powered conversation analytics to understand intent + emerging customer challenges in real time. Tying these insights to ongoing upskilling efforts enables you to personalize support and - ultimately - create memorable customer experiences.
Personalized Development Plans Integrated into the LXP Experience
The true power of a Learning + Performance Ecosystem is tying KPIs and performance data to ongoing personalized upskilling. Team members receive Learning, Simulation, + AI Coaching for the exact conversations and behaviors impacting their goals + your company performance.
More+
Multiple AI Models
Use secure, hosted LLM models or tap into the latest and greatest experiences via APIs.
Redaction
Provide redacted conversation transcripts, or use our redaction services, to reduce risk and eliminate the need to share PII/PCI/PHI.
Scalable Pricing Model
Adjust the volume of conversation analysis to match your goals and budget. Get started with Analyzer with as few as 30 calls per associate per month.
SSO + Automation
Give users access behind your firewall and automate user creation, assignments, and team management through SCIM and other automation options.