ZENARATE EVOLVE
AI Agents Working As One With You
Trained, tested, and trusted to represent your brand.
Experiences so seamless + brand-true, your customers can't tell the difference
The new standard in CX is a hybrid workforce where humans + AI work as one to create amazing experiences.
Up to Date
Stays accurate and consistent by tapping into the latest knowledge + policies.
With Empathy
Applies your brand voice + CX/EX expectations every time.
Always On
Scales automatically + infinitely, eliminating both cost + wait times.
Part of the Team
Supports human employees or provides a warm handoff when appropriate.
Hear a Lifelike Agent
Design and fine-tune agent behavior in one place
Build and configure AI agents in a way that reflects how your best people operate. Map conversations visually, refine behavior in context, and apply tone, policy, and escalation guardrails with clarity and control — no technical expertise required.
Design Visually
Drag and drop every step in the customer journey — from opening to resolution and escalation.
Fine Tune
Adjust prompts, tone, and escalation logic directly inside each node.
Add Context
Set memory, variables, and API access so agents respond with accuracy and awareness.
Stateful Intelligence
Ensure agents retain context across steps and enforce policy, tone, and compliance standards.
Test and launch with confidence, not hope
Integrate seamlessly into your enterprise
Integrate with CCaaS, telephony, CRM, and even home-grown systems to seamlessly push and pull the right data needed for customer interactions.
Connect to your stack
CCaaS, telephony, CRM, and home-grown systems supported.
Unify performance data
Keep agent insights, QA feedback, and training aligned.
Enterprise-proven
Scale securely across global, regulated environments.
Maintain consistency
Human and AI experiences operate from the same source of truth.
And many more.
More+
Guardrails
We offer both automated + configurable guardrails to ensure safe, secure, and appropriate agent behaviors.
79 Languages
We partner with multiple leading low-latency AI voice providers, including Eleven Labs, Cartesia, Rime, and more.
Omnichannel
Engage with customers or employees across phone, chat, text, Slack, Teams, and more.
QA
Use Zenarate's Analyze AutoQA solution to evaluate AI Agent performance alongside human team members.
