ZENARATE ANALYZE
Integrated Performance Analysis
Identify which behaviors drive customer outcomes and analyze team performance to automate ongoing upskilling experiences.
Arm Managers with Insights on Team Skills + What to Coach
Human + AI agent performance show in one view, enabling leaders to focus limited time on the topics that matter most as they help a hybrid workforce create amazing customer experiences.
Automated QA + Predictive Scorecards
Use Analyzer as a monthly performance analysis + upskilling automation tool *or* analyze up to 100% of calls and back office transactions. Insights gained help predict KPIs such as sales closure, NPS, and compliance, while proving the ROI of training and coaching activities.
Get Deeper Customer Insights
Use AI-powered conversation analytics to understand intent + emerging customer challenges in real time. Tying these insights to ongoing upskilling efforts enables you to personalize support and - ultimately - create memorable customer experiences.
Personalized Development Plans Integrated into the LXP Experience
The true power of a Learning + Performance Ecosystem is tying KPIs and performance data to ongoing personalized upskilling. Team members receive Learning, Simulation, + AI Coaching for the exact conversations and behaviors impacting their goals + your company performance.
More+
Multiple AI Models
Use secure, hosted LLM models or tap into the latest and greatest experiences via APIs.
Redaction
Provide redacted conversation transcripts, or use our redaction services, to reduce risk and eliminate the need to share PII/PCI/PHI.
Scalable Pricing Model
Adjust the volume of conversation analysis to match your goals and budget. Get started with Analyzer with as few as 30 calls per associate per month.
SSO + Automation
Give users access behind your firewall and automate user creation, assignments, and team management through SCIM and other automation options.
