USAA & Zenarate – How the Right Training Methodology Can Accelerate Contact Center Excellence
Today’s contact center leaders face growing challenges with new agent hiring and onboarding, emphasizing the importance of effective and efficient training methodologies that can accelerate an agent’s speed to proficiency. AI Simulation Training addresses these challenges head on and creates the opportunity to save cost and resources while improving KPI outcomes.
Join Allison Sadler, the Chief Learning Officer of USAA, and Casey Denby, VP and former training leader, to learn more about the methodologies and underlying principles of AI Simulation Training and tips for implementing the best onboarding and training program for your contact center.
In This Session You’ll Learn:
- What’s wrong with the training status quo
- Key challenges of developing a best-in-class contact center training program
- How does this problem relate to your Customer Experience and CSAT
- How does training affect contact center optimization and efficiency
- Tips and strategies for addressing the challenges
Zenarate AI CoachTM improves agent performance and call outcomes while reducing attrition and IT investment, addressing many of the optimization challenges facing contact centers today.
New Hire Speed to Proficiency Acceleration
Conversion Rate Lift
QA & Compliance Score Improvement
Employee Attrition Reduction
“With Zenarate AI CoachTM our agents are hitting the floor at much higher level of performance”
Matt Wheeler
Instructional Design Manager
Instructional Design Manager
Watch On Demand Webinar
