Travel & Hospitality contact center leaders face growing challenges throughout the learning journey for their Customer Experience Agents including hiring, onboarding, and ongoing training. Effective and efficient training methodologies can accelerate an agent’s speed to proficiency. AI Simulation Training addresses these challenges head on and creates the opportunity to save cost and resources while improving KPI outcomes, yet organizational change and shifts in training methodology can appear difficult. Join Hyatt’s Elisha Wright as he shares what he learned building out the business case for Hyatt’s shift in learning and Zenarate implementation journey.